Business IT Solutions

Your business depends on computers every bit as much as big businesses do—with one important difference: you may not have qualified and dedicated IT people on staff to put out fires and make critical decisions about issues such as upgrading, networking, and protecting and preserving critical data.

Tom’s Help Desk is here to provide you with the specific expertise you need—exactly when you need it—to keep your business running smoothly and efficiently.

A free 1-hour evaluation of your computers, servers and networks is just a phone call away at 215-536-0831. Alternatively fill out our form here to tell us about your current computer and network systems.

Count on us to provide you with fast, reliable assistance for the following service categories and more:

Configuration and Installation
• Install and set up computers at your business
• Install and set up Servers at your business
• Recommend and install new software
• Network Infrastructure and Network Security
• Set up and optimization of all technology purchases, including Smartphones and Tablets

Diagnostic and Troubleshooting
We will perform a thorough diagnostic of:

• Computers
• Servers
• Networks
• Internet
• Printers
• Tablets
• Smartphones

Service/Support Plans
We offer the option to purchase “time blocks” for priority (same or next day) service at discounted rates. Time blocks include remote support with free phone support (up to 10 minutes). Tom’s Help Desk® offers PC and Server maintenance which provides an easy, cost effective way to keep your computers running at peak condition.

Networks
A network will allow your company to stay connected by sharing your printers, scanners and data while keeping your co-workers connected (onsite/remotely). Services include:

• Install and configure network firewall
• Set up and secure wired and wireless networks
• Remote VPN Access Setup
• Server management, set up and configuration
• Share files and printers
• Install additional network drops (voice, data and cable TV)

Smartphones & Tablets
• Set up on network
• Set up email
• Set up syncing between devices
• Set up printing

Upgrades
Upgrading your computer’s RAM, hard drive, network card, or other hardware can be a cost-effective way to improve the technology available to your organization and increase productivity when your budget is tight. We will recommend and install software and hardware enhancements to keep your computer current.

Data backup
Tom’s Help Desk® will set up a backup system either local or online. Local backup to external hard drives, or Network Attached Storage (NAS). Online backup provides safe, secure (HIPPA compliant) offsite backup, so you never need to worry about whether your data is backed up and secure.

Computer Cleanup and Optimization
Slowly running computers, due to “malware” including spyware, pop-ups, or even viruses, can hinder your day to day tasks. We will thoroughly clean your computers and install the appropriate protection to speed-up your computer’s performance and protect your valuable data.

Data Recovery
In the event that you have “lost” or mistakenly deleted data, we provide data recovery services, wherever possible.

Miscellaneous Services
• Wiping and removal of personal and confidential data on your old system for recycling or donation
• Advice on selecting and purchasing a new computer