Our Company
| Our Mission: Tom’s Help Desk® strives to be the trusted company that small businesses and home computer users come to for resolving their computer problems, upgrades or just need to ask a question. We are dedicated to building and maintaining strong relationships by providing quality and reliable services. | ||
Tom’s Help Desk®—now serving over 5,000 customers in Bucks and Montgomery counties—provides complete home computing solutions and small business computing solutions. Our staff of technicians is unmatched in experience and skill and work on all major computer brands of computers, all types of computers (notebooks, laptops, etc.) and operating systems.
For those interested in purchasing a new computer, we are proud to be an authorized Dell® reseller.
Our smaller company size is a point of pride for us—and benefits you.
Yes, we have the capabilities to tackle the most complex computing issues, but our customers are every bit as appreciative of all the benefits that come from finding a partner who is compassionate about developing deeper customer connections and building on that trust. In a nutshell, we are big enough to get the job done right, but small enough to really care. We believe that’s why so much of Tom’s Help Desk growth and success can be attributed to repeat business and referrals by our loyal base of satisfied customers.
Making things as convenient for you as possible is also a priority.
Tom’s Help Desk is pleased to offer you distinct options for interacting with us, depending on your specific needs.
At Your Place: During normal times, Tom’s Help Desk technicians will come out to your home or business to provide the necessary services or to consult with you about your computer needs. Tom’s Help Desk will send out a technician where remote support is not possible, as long as your home or business provides sufficient protection and protocols as per CDC guidelines.
At Our Place: Tom’s Help Desk store at 2115 Allentown Road in Quakertown in the Milford Village shopping center is currently assisting all customers in-store at this time. Customer support is by appointment only for onsite, remote and in-store services.
Remote Access: Tom’s Help Desk uses secure remote access software that allows us to diagnose, repair and tune-up computers remotely.
About Our Founder: Tom Merrick founded Tom’s Help Desk in 2005, recognizing the growing need for dependable computer support among home computer users, small businesses and people working from home. Tom received his degree in Electrical Engineering from Drexel University in Philadelphia and has been installing and fixing computers ever since. With over 30 years of experience in Information Technology, Tom is as familiar with vintage computers like the Commodore 64 as he is with the latest multi-core processors. (He admits to still owning the Timex Sinclair that he used to write his first computer program!) Tom is proud to have served as past President of the board of directors at the Upper Bucks Chamber of Commerce, past President of the Quakertown Tip Club and is the past President of the Skippack Business Owners’ Association.