FAQ

Q. Should I upgrade to Windows 11?
A. This is a question we are asked very frequently. Whether you should upgrade to Windows 11, replace your computer with a Windows 11 computer or stay on Windows 10 is based on a number of factors. Does your computer meet the requirements for Windows 11? How old is the computer? Would you would benefit from having the new operating system? Has October 14, 2025 come and gone (which is the last day for Windows 10 support from Microsoft). Every situation is different, so please call us to schedule a free evaluation.

Q. What is included with the free evaluation?
A. Our phone evaluation includes asking you about your current computer problems or needs and providing an estimate to solve those needs. Or if you prefer, you can bring your PC in to our office where we will inspect your computer and provide a free estimate. Our office is located in Milford Square (near Quakertown, PA).

Q. Is it more cost effective to repair my old computer or buy a new one?
A. The answer to this question depends on a number of factors – the age and specs of the computer, how much you initially spent on the computer, what the problem is and whether you have been happy with the computer. In some cases, we can repair your computer during our diagnostic testing (and all you would owe is the diagnostic fee)! In this scenario, it is much cheaper to repair the computer. However, in all cases, you will get our honest and expert advice on whether it is better to repair or replace the computer. If it does make sense to replace the computer, we have both new and refurbished replacement options for you to choose.

Q. Where is your service area?
A. We typically provide on-site support from Quakertown, PA to Skippack, PA. Travel charges may apply for on-site services beyond this range; however, we also provide remote support worldwide.

Q. How can I secure my wireless network?
A. Theft or misuse of wireless signals is an increasingly common problem. Fortunately, it is possible to use encryption technology to prevent unauthorized use of wireless signals. Wireless security optimization is one of the services we provide.

Q. How can I safely recycle my old computer?
A. For a small fee, we’ll remove all data from your computer’s hard drive and take the computer and peripherals to a local recycling center.

Q. What forms of payment does Tom’s Help Desk accept?
A. Your payment options are check and all major credit cards.